Contact the Webmaster

This form is exclusively for reporting issues and problems directly relating to the performance or useability of this website, and as such will be dealt with by the web-team rather than customer services.

If you have a query about a travelcard ordered online or by Direct Debit or have encountered a problem when trying to purchase a travelcard online please email our sales team directly at 

Please report any loss or theft of your ticket or photocard ID card to the Direct Debit Team on 0121 254 6363 , replacements are provided for a fee of £6.00 for each section.