Contact National Express West Midlands Buses

All complaints, problems, suggestions and compliments regarding our bus services are handled centrally by our Bus Customer Relations Department based in Birmingham.

For live chat tweet us - @nxwestmidlands - we're available on Twitter between 7am - 6pm to help with any queries or questions. 

Of if you prefer you can fill in the form below or write to us at:

Customer Relations,
National Express West Midlands
51 Bordesley Green
B9 4BZ

When emailing or writing to us please be sure to include your full name and contact details (address, email and daytime phone number) along with all details about your journey (date and time of journey, service number, travelling from/to etc).

Your feedback will be fully investigated and a reply will be sent to you. We aim to respond to you within 15 working days.

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Incident Details

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If, after contacting us via the form or emailing you don’t feel that we have resolved your complaint satisfactorily, you may want to:

Contact Bus Users UK at


Use the ODR platform to submit your complaint. The ODR platform is an European tool for online dispute resolution, which (if agreed to by the parties) will aim to assist with the resolution of disputes between a customer and a business where a customer has purchased a good or service from the business online or electronically. The link to the ODR platform is here.

For more details please refer to our Passenger Rights Statement.