Safer Travel Information

National Express Buses are committed to providing the safest possible travelling environment for our passengers.

As part of the Safer Travel Partnership we work with Centro (the public transport authority), West Midlands Police, British Transport Police and other bus operators to reduce crime and anti social behaviour and provide reassurance to the travelling public using the transport network across the West Midlands.

For more information see the Safer Travel Partneship website -

See Something Say Something

The partnership welcomes information from the public who can notify the team about unacceptable behaviour on the bus or Metro through the See Something Say Something scheme.
Simply text us on 83010 - start your message with 'bus' or 'metro', leave a space and then give us details of the problem (include time, date, location and bus service number).
The information provided will be used to help target problems more effectively.

Alternatively you can give details by logging on the website or by telephoning West Midlands Police on 0345 113 5000.

Please note that in the case of an urgent crime or an emergency you should dial 999.