About us

About National Express West Midlands

West Midlands Travel Limited (trading as National Express West Midlands) is a wholly owned subsidiary of National Express Group plc.

  • West Midlands Travel Limited
  • 51 Bordesley Green
  • Birmingham
  • B9 4BZ
  • Registered No: 2652253
  • National Express Group PLC
  • National Express House
  • Birmingham Coach Station
  • Mill Lane
  • Digbeth
  • Birmingham
  • B5 6DD
  • Registered No: 2590560
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Bus Alliance

Bus operators across the West Midlands have signed up to the Bus Alliance, the first of its kind in the country which will see £150 million invested by operators and partners between now and 2021.

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Safe Travel Guide

Your safety is extremely important to us and to ensure your journey is as safe and comfortable as possible, please click below for some handy travel tips.

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Customer Charter

Our promise to deliver the best service possible to you…

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Disability Awareness & Accessibility

Guidance for Bus Passengers using Wheelchairs, Buggies and Mobility Scooters

National Express is committed to making its scheduled bus services accessible to as many people as possible and ensuring all passengers can travel safely and comfortably.

A copy of the Disability Awareness and Accessibility PDF can be downloaded here. 

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Passenger Promise and Rights

A copy of the Passenger Promise and Rights PDF can be downloaded here

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Our bus names

We have over 1600 buses in our fleet and many of them carry a name. These names are all daughters, granddaughters, mothers, grandmothers or aunties of our fabulous drivers.

Some of...

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Safer Travel Information

National Express Buses are committed to providing the safest possible travelling environment for our passengers.

As part of the Safer Travel Partnership we work with Centro (the public transport authority), West Midlands Police, British Transport Police and other bus operators to reduce crime and anti social behaviour and provide reassurance to the travelling public using the transport network across the West Midlands.

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