Privacy Policy

National Express UK Bus (West Midlands Travel Ltd and Tayside Public Transport Holdings Ltd) are committed to protecting your privacy and complying with the Data Protection Act 1998.

The information (INFORMATION) supplied by you (USER) to us, whether taken or supplied, with or without user knowledge is subject to the following conditions and guarantee.

What information do we collect?

  • When you submit details by telephone or on our comments/feedback/complaints/enquiries or special offer voucher form, we collect your name, email address, and contact information.
  • When you contact us by email we may collect your email address.

Accuracy of your data

If any of your data is incorrect or has changed, please email the Webmaster at or email our customer relations team 
The Customer Care team can also be reached by post at:
Customer Relations, National Express West Midlands, 51 Bordesley Green, Birmingham, B9 4BZ.

How do we use your information?

  • We may reply to you using any of the contact information given.
  • Where requested we may provide an e-mail newsletter.
  • We may also use your information to contact you by phone, fax, post, or email regarding your enquiry/feedback/comments/complaints.
  • We may use your information in compiling demographics for our own use.
  • On no account will we forward, redirect, sell, rent, lend or otherwise supply personal user information to any third party organisation not directly affiliated to us, with the EXCEPTION of the Police or Judicial authorities if so requested as part of a criminal investigation or in the context of the Safer Travel Information Sharing Agreement (or similar agreement) with the aim of reducing and resolving anti-social behaviour on our buses. 

If you have indicated that you wish to receive information from us regarding special offers and promotions, we will contact you by phone, fax, post or email according to the nature of the information we wish to impart and in accordance with your indicated communication preferences.

Your consent

By using our services, purchasing a ticket or visiting this website, you consent to the collection and use of this information by us. If we decide to change our privacy policy we will post those changes on this page so that you are always aware of what information we collect and how we use it.

Our products and services

If you have requested to receive information about our products and services, you can cancel or modify this arrangement at any time by logging into your account via the website. Equally, if you have not requested to receive information and wish to do so, you may also enable this by logging into your account.

Should you not have an account you can communicate your changes by emailing the Webmaster at or writing to them at Customer Relations, National Express West Midlands, 51 Bordesley Green, Birmingham, B9 4BZ.

A note about Cookies

We do use JavaScript cookies to store information on your visit. Session Variables (sometimes also referred to as cookies) may be used on this site to store site preferences (for example: your preferred text size). No personal information is stored in this way, nor can this information be accessed by anyone else. These session variables automatically expire after a short period of inactivity (which is why you may notice your text-size preference has been lost after you have been away from the site).

Subject access request

Should you have a data subject access request, please contact Customer Relations by emailing for the appropriate form to complete.

Contact us

If you have any questions or comments about our privacy policies please feel free to contact us by email or mail to Customer Relations, National Express West Midlands, 51 Bordesley Green, Birmingham, B9 4BZ. 

Last updated: July 2014